Business Development Adviser
Big customers expect a lot from their incumbent suppliers. Clearly understanding and delivering above expectations can have a great profit impact on your business.
In this on-demand webinar you learn:
- Why happy customers are psychologically wired to still seek other options
- Three reasons why incumbents are more at risk than we think
- What clear winners do to retain and grow their major accounts
- Simple changes you can make to lift customer retention and growth
Robyn Haydon has helped clients win and retain business worth hundreds of millions of dollars with many well-known firms like ANZ, ATO, BHP Billiton, Centrelink, CBA, Optus and Woolworths, and the Australian Government’s Departments of Defence, Employment, Health and Justice.
Robyn is also author of three books, including Winning Again: A Retention Game Plan for Your Most Important Contracts and Customers. She is one of Australia’s leading experts in the field of business development, working with businesses of all sizes to develop their business and grow.