Keeping your current customers happy is far more effective than acquiring new – but where do you start? Identify what you need to do to retain more customers, and therefore reduce the cost of sale.
In this on-demand webinar you will learn:
- Learn how you're performing against others through a survey
- What role experience, emotion and value play in customer-centricity
- How to improve upon customer retention.
- And more ...
About Colin Shaw
Colin is the world’s leading authority on Customer Experience. As a result, he has been recognised by LinkedIn as one of the ‘World’s Top 150 Business Influencers’. He has also been voted one of '50 Marketing Thought Leaders Over 50'. An author of six bestselling books on Customer Experience, and a keen blogger, Colin has made many appearances in the media including CNN, BBC TV, NPR, LBC along with many other publications.