Executive Panel Webinar: Use Mobile Working To Deliver Better Customer Service

June 17, 2016

Webinar recording from June 2, 2016

Speakers:
Tim Sheedy, Principal Analyst, Forrester Research
Andrew Clowes, Head of IT Australia, Jones Lang Lasalle
Steve Vamos, Non-Executive Director, Telstra

 


You’re undoubtedly transforming your back-end systems and processes to better serve empowered customers and embrace digital disruption — but what about your employees?

It’s time to look beyond technology refresh and empower your workforce with the digital tools and capabilities they currently lack — because the connection between
employee-facing technology and the customer experience is direct, significant, and measurable. Forrester Principal Analyst Tim Sheedy discusses:

  • How Australian information workers are using mobile today to drive better customer and business outcomes
  • Why you need to make mobile the center of your workforce enablement strategy (and how to do it)
  • What should be included in your workforce enablement road map

Andrew Clowes, Head of IT from Jones Lang LaSalle covers how JLL uses mobile working to deliver better customer service.

And many more ...

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