Rich Gallagher, Founder, Point of Contact Group
IT can begin changing from customer supporters into customer owners for businesses by developing their skills and processes – in turn improving their productivity. Join Rich Gallagher, former support manager and bestselling author of "The Customer Service Survival Kit," in this complimentary webinar.
View this on-demand webinar to learn:
- Key management strategies and performance metrics
- How to develop teams that can responsibly own customer contact
- What tools are helpful for improving productivity
- And more ...