Supporting vs Owning the Customer Experience – How Can the ‘New’ IT Manage?

April 21, 2016

Rich Gallagher, Founder, Point of Contact GroupWebinar recording from
April 21, 2016

Speaker:
Rich Gallagher,
Founder, Point of Contact Group

Watch the webinar recording


IT can begin changing from customer supporters into customer owners for businesses by developing their skills and processes – in turn improving their productivity. Join Rich Gallagher, former support manager and bestselling author of "The Customer Service Survival Kit," in this complimentary webinar.

View this on-demand webinar to learn:

  • Key management strategies and performance metrics
  • How to develop teams that can responsibly own customer contact
  • What tools are helpful for improving productivity
  • And more ...

Watch the webinar recording

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